Áttekintés
We are looking for an Application Support Engineer - Salesforce for our Business partner who is a global financial services firm providing fund administration, investment support, and technology-driven solutions to institutional clients.
Részletes leírás
Tasks:
- Manage user access, roles, and permissions across applications
- Support onboarding, audits, and security settings
- Provide day-to-day user support, guidance, and basic training
- Assist during key business periods (e.g., month-end, campaigns)
- Support application maintenance, upgrades, and releases
- Perform testing and coordinate UAT with business teams
- Stay aware of system updates and communicate impacts
- Maintain documentation, knowledge base, and support procedures
- Track issues, fixes, and improvements
- Support data quality, reporting, and system integrations
- Monitor data flows and troubleshoot issues between systems
- Identify recurring issues and suggest improvements
- Contribute to process optimization and automation initiatives
- Support governance, compliance, and security processes
- Follow change management and audit requirements
- Act as a bridge between business users, IT teams, and vendors
- Track incidents, manage tickets, and communicate updates clearly
- Strong application support / operations experience
- User-focused mindset with good problem-solving skills
- Understanding of access management, data flows, and integrations
- Ability to handle incidents, prioritize, and stay organized
- Clear communication with both technical and business stakeholders
- Familiarity with SaaS environments and basic IT governance
- Must have
- Salesforce Administration Certification (ADM-201)
- Salesforce Advanced Administrator (ADM-211)
- Hands-on experience supporting Salesforce Sales Cloud and Service Cloud environments
- Strong understanding of Salesforce configuration, security, and data management
- Experience with SaaS enterprise applications and integrations (APIs, data flows)
- Familiarity with ticketing systems (e.g., Jira, ServiceNow) and ITIL-aligned support processes
- Strong communication skills, with ability to translate technical issues to business users
- Excellent stakeholder management skills
- Ability to work cross-functionally and influence stakeholders at all levels
- Good to have
- Experience with Microsoft Dynamics
- Salesforce Platform Developer I or II
- Jira Cloud Administrator
- Jira Cloud Essentials
- Bachelors degree in IT, Computer Science, or equivalent professional experience
- Hybrid working
- Private Healthcare
- Travel Insurance on work related travel
- Cafeteria