Áttekintés
We are looking for an Application Support Engineer for our Business Partner who is a global financial services firm providing fund administration, investment support, and technology-driven solutions to institutional clients.
Részletes leírás
Tasks:
- Manage user access, roles, and permissions within Workday
- Support onboarding, audits, and security settings
- Provide day-to-day user support, guidance, and training
- Assist during key business periods (e.g., month-end, HR cycles)
- Support system maintenance, upgrades, and releases
- Perform testing and coordinate UAT with business teams
- Monitor product updates and communicate impacts
- Maintain documentation, knowledge base, and support processes
- Track issues, fixes, and improvements
- Support data quality, reporting, and integrations
- Monitor data flows and troubleshoot issues across systems
- Identify recurring issues and suggest improvements or automation
- Contribute to system and process optimization
- Support governance, compliance, and security standards
- Follow change management and audit requirements
- Act as a key contact between business users, IT teams, and vendors
- Manage tickets, track SLAs, and communicate updates clearly
- Hands-on experience with Workday (HCM Core)
- Strong understanding of Workday configuration, security, and data
- Experience with SaaS systems and integrations (APIs, data flows)
- Familiarity with ticketing tools (e.g., Jira, ServiceNow) and ITIL processes
- Strong problem-solving and support mindset
- Excellent communication and stakeholder management skills
- Ability to work cross-functionally and handle business-facing responsibilities
- Must have
- Workday HCM Core
- Hands-on experience supporting Workday environments
- Strong understanding of Workday configuration, security, and data management
- Experience with SaaS enterprise applications and integrations (APIs, data flows)
- Familiarity with ticketing systems (e.g., Jira, ServiceNow) and ITIL-aligned support processes
- Strong communication skills, with ability to translate technical issues to business users
- Excellent stakeholder management skills
- Ability to work cross-functionally and influence stakeholders at all levels
- Good to have
- Other Workday certifications (e.g. Workday Payroll, Recruiting, Talent & Performance, Workday Integration)
- Bachelors degree in IT, Computer Science, or equivalent professional experience
- Competitive benefits package including cafeteria (SZÉP card) and bonus opportunity
- Private healthcare and wellbeing support (incl. EAP programme)
- Flexible hybrid working and home office allowance
- Family-friendly benefits (enhanced maternity and paternity support)
- Long-term security with pension contribution and insurance coverage
- International environment with strong learning and development opportunities